NO AMOUNT OF INVESTMENT IN CUSTOMER CARE IS EVER ENOUGH
| Miranda Train of Access Training (third left) with the group of customer care trainees at yesterday’s session.
Customer care is the bedrock of a business, irrespective of the nature of an enterprise or the profile of its clients. There’s no way around this self-evident truth, the importance of which would have been impressed on yesterday’s cohort of business skills trainees at the Pietermaritzburg and Midlands Chamber of Business. With an HR background, veteran trainer Miranda Train of Access Training is eminently qualified to impart the knowledge and skills in pursuance of exceptional customer care. Among the topics covered included understanding and applying the principles of customer service relative to specific industries, how to respond appropriately to a customer, analysing information, creating innovative solutions to improve customer service, and managing the relationship to retain customers.